Format of the Contract
All contact is to be made through our distribution address only (shown below):
Unit NM2, The New Mill,
Contact Phone Number 01484 659 500
1.1 No contract exists between you and the Supplier for the sale of any goods until the Supplier has received and accepted your order.
1.2 An acceptance of your offer to buy the goods will be sent shortly after your order.
However, we do have the right to terminate the contract in the event that the goods are unavailable, mis-priced or cleared funds are not received.
1.3 The contract is subject to your right of cancellation (see below).
1.4 The Supplier may change these terms of sale without notice to you in relation to future sales.
Description and Price of Goods
2.1 The description and price of the goods you order will be as shown on the Supplier’s invoice.
The invoice will show a breakdown of Sub Total, VAT at 20% and Invoice Total
2.2 The goods are subject to availability. If on receipt of your order the goods you have ordered are not available or in stock we will not accept your order.
2.3 In addition to the price, you may be required to pay a delivery charge for the goods, this charge will be shown on the invoice.
3.1 Payment for the goods and delivery charges can be made by Debit or Credit Card or Bank Transfer into our Business Bank Account. We do not accept PayPal!
At the time you place your order. Payment shall be due before the delivery date unless there is a written agreement by by All4Mats Ltd for a credit account.
3.2 Payments shall be made by you without any deduction whatsoever unless you have a valid court order requiring an amount equal to such deduction to be paid by the Supplier to you.
3.3 All transactions will be processed in UK Pounds Sterling ONLY.. Please check with your bank or credit card company for currency exchange charges and rates if ordering from Europe.
4.1 Orders will not be shipped to alternative countries than the Credit Card billing country.
4.2 Orders can only be shipped to the Credit Card billing address unless prior agreement with All4Mats Ltd
4.3 The goods you order will be delivered to the address given when you placed the order
4.4 Orders placed before 1.30pm on a working day will be processed that day and will be delivered as per the requested delivery option provided no additional security checks are required and all stock items are available. (A working day is any day other than weekends and bank or other public holidays.)
4.5 If delivery cannot be made to your address for reasons under the Supplier’s control the Supplier will inform you as soon as possible.
4.6 If you deliberately fail to take delivery of the goods (otherwise than by reason of circumstances under control of the Supplier) then without prejudice to any other right or remedy available to the Supplier , the Supplier may:
4.6.1 store the goods until actual delivery and charge you for reasonable costs (including insurance) of storage and repeated delivery attempts; or
4.6.2 sell the goods at the best readily obtainable price and (after deducting all reasonable storage and selling expenses) account to you for any excess over the price you agreed to pay for the goods or charge you for any shortfall below the price you agreed to pay for the goods.
4.7 If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations the Supplier shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods minus any delivery charges incurred by the supplier. On exercising your right to cancel you shall be required to return the goods to the Supplier. Should you fail to return the goods, the Supplier reserves the right to deduct any direct costs incurred by the Supplier in retrieving the goods as a result of such failure.
4.8 Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, the Supplier will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, the Supplier will inform you as soon as possible.
4.9 Upon receipt of your order you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as “UNCHECKED”. Failure to do so may affect any warranty claims that you make thereafter.
If after opening your delivery you notice any shortages or damage then you should notify the Supplier within 48 hrs of signing for the goods. (please note that this is 24hrs for our business customers)
4.10 Events Beyond our Control – we shall have no liability to you for any failure to deliver goods you have ordered within a specific timescale, or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion, accident or acts of god.
Risk / Title
5.1 The goods are at your risk from the time of delivery.
5.2 Ownership of the goods shall not pass to you until the Supplier has received in full (in cash or cleared funds) all sums due to it in respect of:
5.2.1 the goods, and
5.2.2 all other sums which are or which become due to the Supplier from you on any account.
Title for Business Customers
6.1 If you are a business customer your right to possession of the goods shall terminate immediately if:
6.1.1 you have a bankruptcy order made against you or make an arrangement or composition with your creditors, or otherwise take the benefit of any statutory provision for the time being in force for the relief of insolvent debtors, or (being a body corporate) convene a meeting of creditors (whether formal or informal), or enter into liquidation (whether voluntary or compulsory) except a solvent voluntary liquidation for the purpose only of reconstruction or amalgamation, or have a receiver and/or manager, administrator or administrative receiver appointed of its undertaking or any part thereof, or a resolution is passed or a petition presented to any court for your winding up or for the grant-ing of an administration order in respect of you, or any proceedings are commenced relating to your insolvency or possible insolvency; or
6.1.2 you suffer or allow any execution, whether legal or equitable, to be levied on your property or obtained against you or you are unable to pay your debts within the meaning of section 123 of the Insolvency Act 1986 or you cease to trade; or
6.1.3 you encumber or in any way charge any of the goods.
Your Right of Cancellation
7.1 Except in the case of faulty or mis – described goods, if you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to the Supplier at your own cost. The goods must be returned to the address shown given on the Online Returns section of the website. You must take reasonable care to ensure the goods are not damaged, marked and in new condition, in original packaging and with all accessories, in the meantime or in transit. In the case of faulty or mis – described goods we shall, after receiving notification in accordance with clause 8.3 or 8.4, either collect the goods from you or ask you to return the goods yourself and refund you the reasonable postage costs.
7.2 Once you have notified the Supplier that you are cancelling the contract, the Supplier will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods minus any delivery charges incurred by the supplier.
7.3 Except in the case of faulty or mis – described goods, depending on the item’s returned condition and the lack of packaging, the items resale value may be significantly lowered.
On many products sent, there is a lot of attention on keeping everything immaculate and this includes the product and packaging.
In these situations, if a contract is cancelled and the product is returned in poor condition without any packaging, parts missing or used, this will incur a reduction in item value and therefore refund value as you have devalued the product significantly.
If a contract is cancelled and the product is returned damaged, this would render the product unsellable and therefore the product will be refused and returned at your cost
It is important to note that you should look after the product carefully and keep the original packaging for up to 7 days while you asses if you are happy with the product.
7.4 Except in the case of faulty or misdescribed goods, if you do not return the goods as required, the Supplier may charge you a sum not exceeding the direct costs of recovering the goods.
8.1 Our warranty is RTB (Return To Base). We are not liable for any carriage costs in returning the goods for inspection.
8.2 This warranty does not apply to any defect in the goods arising from wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Supplier, failure to follow the Supplier’s instructions, or any alteration or repair carried out without the Supplier’s approval.
8.3 If the product’s returned for testing are found to be defective and NOT a compatibility issue then your return postage fee’s will be refunded up to £6.99 on defective items within 30 days of purchase, after this period back to base warranty applies.
All consumables carry a 90 day RTB (Return To Base) warranty from date of purchase unless stated otherwise in the product description.
In the case of consumables (such as ink cartridges, toners, batteries, DVD/CD Media and paper) where the suitability/compatibility of the product is ascertainable without breaking the factory seal, and the factory seal is broken, this is likely to amount to a breach of your legal obligation to take reasonable care of the goods.
You are obliged by law to take reasonable care of the goods whilst they are in your possession. If you return your goods or if you have informed us in writing that you wish to cancel your order in accordance with our Terms and Conditions of Sale you should (as applicable) also return or retain the original packaging, together with all manuals, warranty cards and all accessories and documentation provided by the manufacturer if applicable.
Our warranty is RTB (Return To Base). We are not liable for any carriage cost’s in returning the goods.
If you encounter any problems with DVD/CD media, please stop using the media immediately and return the unused media back to the supplier, if you continue to use the media and continually keep having disc failures the supplier is not liable for all the “burnt” media you have had problems with.
Most problems with media are usually related to hardware, firmware compatibility and set-up and is not usually the media which is defective.
We will gladly refund on unused media which is returned to us in original condition / packaging and within a time scale of 30 days e.g. no fingerprints, scratches or general dirt on disc, if discs are returned in a state which makes them unusable then they will be returned back to you and carriage costs in returning it back to you will be charged.
If you return items back we will inspect the items to ensure they are in original condition and email with the value of the items returned.
This figure can either be credited towards another order or refunded if purchased within a 30 day period.
If the item is being sent back for restocking due to you ordering in error a refund will be issued minus a 12.5% Restocking fee if returned within a 30 day period from purchase.
Any carriage costs involved in either you sending goods back to Digitalpromo Ltd T/A Digitalpromo.co.uk or the supplier re-sending items back to you are NOT payable by Digitalpromo Ltd and will be charged at our usual rate.
Your returns will only be accepted when authorised with an approved RMA number. and a copy of the RMA number MUST be included within the packaging of the returned item, failure to do so will result in the item(s) not being processed.
All RMA numbers can be obtained from our Online Returns section of the web site.
Limitation of Liability
11 If you are a business customer the Supplier shall not be liable to you for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this agreement.
No items can be returned until you have received a RMA number and this must be enclosed within your returned item(s).
Please allow up to 1 working day for authorization of your return and RMA Number.
The Supplier will take all reasonable precautions to keep the details of your order and payment secure but unless the Supplier is negligent, the Supplier will not be liable for unauthorised access to information supplied by you.
Product images are for illustrative purposes only and may differ from the actual product.
All goods remain the property of the Supplier until paid for in full.
We will not be held responsible for pricing errors due to software mal-functions, or human error.
Acceptance of your order WILL NOT be accepted until payment has been processed, and your goods dispatched.
All4Mats Ltd reserve the right to cancel your order.
These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract, save that consumers resident in Scotland shall have the right to insist upon these terms being construed in accordance with the laws of Scotland and to submit to the jurisdiction of Scottish courts.